EMT Practice Test

1. Question Content...

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Question1: Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

Question2: Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

Question3: You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?

Question4: Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.

Question5: Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.

Question6: Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?

Question7: When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

Question8: For which element do you maintain attributes such as password and security policy?

Question9: Which feature is used to limit values in a drop-down list?

Question10: Which key user tool allows you to change field properties on the SAP Service Cloud Ul?

Question11: Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

Question12: Which of the following options are possible for permissions?

Question13: Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?

Question14: Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.

Question15: Which item can be assigned to organizational structures, team assignments and workflow rules?

Question16: You set up an e-mail channel to process incoming tickets and create new customers for unknown senders.
Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

Question17: Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

Question18: Which data element is used to calculate the warranty start?

Question19: Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

Question20: Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.

Question21: When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

Question22: What are the valid schedule types when creating maintenance plans? Note: There are 2 correct answers to this question.

Question23: Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?

Question24: Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.

Question25: Which of these objects are NOT associated with SAP Jam groups?

Question26: Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

Question27: Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?

Question28: To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.

Question29: In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout?
Note: There are 2 correct answers to this question.

Question30: What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

Question31: Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are
2 correct answers to this question.

Question32: Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.

Question33: You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

Question34: Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

Question35: Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

Question36: Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

Question37: Which of these template formats is supported by the Data Workbench?

Question38: Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.

Question39: Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

Question40: Which key user features allow you to change field properties on the SAP Service Cloud Ul?